How to deal with gas leak

If you notice a gas leak…

Follow the instructions below and contact KITAGAS as soon as possible.

  1. Stop using any gas appliances and turn off the gas cocks and the meter gas cock.

  2. Open doors and windows for ventilation.


    Never use fire or anything that causes fire.
    Never touch switches for lights and extractor fans.

  3. Contact KITAGAS immediately!

    KITAGAS has a phone number for each district. Please see below.
    Lines are open for 24 hours a day.
    We will ask your name, address, phone number, about landmarks in your neighborhood, and about the situation.

    Sapporo, Ishikari, Kitahiroshima areas Part of Otaru zenibako area 011-233-5533
    Kitahiroshima area
    (liquefied petroleum gas)
    Otaru area 0134-29-5533
    Hakodate area 0138-41-5533
    Chitose area 0123-26-8866
    Kitami area 0157-23-5533
In the case of earthquake or fire, stop using all the gas appliances and turn off gas cocks.
Remember to turn off the meter gas cock as well.